Shipping & Returns

Enjoy free shipping on all orders of $80 or more! For orders under $80, we offer a flat rate shipping of just $10 across Australia.

Processing Times:

• Custom Orders: Items such as personalized name signs typically require around 7-10 business days to create before shipping.
• Non-Custom Items: For non-personalized products like birth announcements, your order will be shipped within 2 business days.

Joyful Guarantee: Our Refund Policy with a Dash of Sparkle! Your satisfaction means the world to us! As our products are crafted with personal touches, we don’t offer refunds.

However, if there’s any hiccup, like an error or damage upon arrival, let us know within 24 hours. We’ll work our magic to assist or replace your treasures. We put a lot of love into packing to ensure your goodies reach you in tip-top shape. But, if something does arrive damaged, share a photo with us within 24 hours, and we’ll make it right.

Looking after your products: Remember to treat your items gently—they’re more on the delicate side and love to shine as decorative pieces. Wood grain and timber variation: Each piece boasts unique wood grain markings, making it special. Please understand that refunds aren’t available for these natural variations.

Thank you for choosing us for your special moments! If you have any questions about your order or shipping options, please feel free to contact us.

Using our products safely: When using our creations, safety first! Some items have small bits that might be a bit too tempting for tiny explorers. They aren’t toys, so keep them under adult supervision. And, it’s best not to hang items within reach of little ones, especially over cribs or beds. We’re here for any questions or concerns—your joy is our priority!